Carpet Cleaners Blog
Providing insight into the unregulated industry of carpet and upholstery cleaning

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The cost to have a carpet cleaned in Nottingham varies dramatically.

The experience related below highlights some food for thought for anyone looking to instruct a carpet cleaner in the near future....

A Real Life Experience 

A lady called me the other day and said “my carpet cleaner has just let me down”. She didn’t say why but understandably she was disappointed and a tad frustrated at the inconvenience. She also commented that she cleans the carpet herself but it just seems to get dirtier quicker and quicker. She asked ”how much do you charge for carpet cleaning?”

The requirement was for cleaning just one room. A lounge carpet approximately 3.5m x 5.5m in size with no significant stains. We didn’t have any availability for at least a week and we quoted our minimum charge of £50. On hearing this the lady replied, “but the other carpet cleaner had quoted only £30. Can you match their carpet cleaning price?”. I replied “no i’m afraid not” knowing it is just not realistic to undertake a professional carpet clean on just one carpet for £30.” She went on to ask why not. I said, “something has to be missing…”.

I was on route to another booking but somehow I always feel that there is an obligation to the ‘unregulated carpet cleaning industry’ to provide a little education. I went on to explain...

Set up time
A professional carpet cleaner will have a lot of equipment which will be unloaded and set up on arrival. This can take at least 20 minutes or longer if access is restricted. Extractor waste and solution tanks are prepared with de-foamer, deodoriser and acidic rinse agents. Pre-spray solutions will be freshly mixed and mechanical agitation equipment are all brought into the property. Waste and solution hoses have to be carried into the property. Of course an audit of the fibre type, colourfastness etc has to take place before deciding on which chemicals to use, pump pressure and water temperature.


The Cleaning Process
The most important factor to consider is the cleaning process, as this is where the carpet cleaner will spend the time and consequently the value you’ll receive.

Good questions to ask include:

  • Will the carpet be pre-hoovered to ensure the pre-spray is able to reach deep down into the carpet pile? Will draft marks be hoovered?
  • If the room is furnished will it be moved, cleaned behind and replaced it to ensure no allergen causing dust areas remain?
  • Will your pre-spray be mechanically agitated and left with a suitable dwell time to ensure optimum particle separation from the carpet fibre? Or will they just spray and go?
  • Will they be ensuring rapid re-soiling of the carpet?
  • What equipment do they operate with? Hot extractors range from a couple of hundred pounds without a heater to several thousand pounds for a professional result.
  • Will you spend time identifying and treating spots and stains in the carpet? Or will you just put down the standard pre-spray and leave paint, ink, gum, tea and coffee behind?

 Of course the lady wasn’t sure about my quoted carpet cleaning price of £50 and said she’d think about it. Less than 20 minutes later she called back and booked.

Summary 

In summary “price is what you pay, value is what you receive.” The common mistake people make is just looking at the price and assuming the standard of service is the same

Carpet cleaning prices vary dramatically and it stands to reason that the carpet cleaner with the cheapest price is going to spend as little time cleaning your carpet as possible, with the harshest chemicals with rapid re-soiling highly likely. 

Whilst at the booking the lady admitted that she used to clean her carpets herself but the carpet just kept getting darker and darker. I spent far longer at the property than I should of done explaining why that happens. So I made the video "will I ruin my carpets if I clean them myself?" for everyone to watch, as I should of charged £50 just the education. haha

What is your experience? What did you pay and were you happy with the result? We welcome your feedback below...

Happy Cleaning

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